The fastest method to receive guidance regarding the 19,400 UAH one-time winter financial assistance under the government's "Winter Support" program is by calling the Pension Fund of Ukraine (PFU) Contact Center and using the dedicated interactive voice response (IVR) option.
The Ministry of Social Policy of Ukraine launched a dedicated hotline option specifically for this payment stream to streamline citizen inquiries.
Step-by-Step Contact Guide:
1. Call the PFU Contact Center:
🔻 Toll-Free Hotline: `0 800 503 753` (Free from all Ukrainian mobile and landline networks)
🔻 Standard Rate Lines: `(044) 281-08-70` or `(044) 281-08-71` (Billed per your operator's standard tariff)
2. Select Option "8":
While listening to the automated voice menu, press "8" on your dial pad immediately to bypass general queries.
3. Consultation Services:
You will be connected directly to a specialist who handles queries regarding Resolution No. 1046 / Cabinet of Ministers Resolution No. 1084 (dated September 3, 2026) for the 2026/27 heating season.
The specialist will verify your region of residence, determine eligibility, and explain the required application process, documentation, and status tracking.