To streamline inquiries regarding the one-time 19,400 UAH winter financial grant under Cabinet of Ministers Resolution No. 1084 (dated September 3, 2026), the Ministry of Social Policy of Ukraine and the Pension Fund of Ukraine (PFU) have established a dedicated IVR hotline channel.
1.Call the PFU Contact Center:Choose an available phone number based on your operator.Dial one of the official PFU numbers:Toll-Free Hotline: 0 800 503 753 (Free from all Ukrainian landlines and mobile networks)Standard Rate Numbers: (044) 281-08-70 or (044) 281-08-71 (Billed according to your carrier's tariff).
2.Select Option '8' in the Automated Menu:Press immediately upon hearing the voice prompt.Press "8" on your telephone keypad while the IVR voice menu is playing. This automatically routes your call to specialists dedicated specifically to the "Winter Support" assistance program.
3.Consult with the Specialist:Prepare your personal and residential details.The PFU specialist will:Verify whether your current territorial hromada is included in the eligible list.Confirm whether your household meets the eligibility criteria.Provide step-by-step instructions on submitting applications before the October 30, 2026 deadline.Detail required documentation and status tracking methods.