The Unified System for Processing Public Inquiries (ESOS) is a government digital platform that ensures the transparent, prompt, and efficient handling of citizens’ inquiries to executive authorities and local self-government bodies. Thanks to modern tools, Ukrainians can resolve pressing issues remotely, without having to visit government offices in person.
Five ways to submit a request through the UCS:
- Government Contact Center portal: Submit an application or complaint online 24/7 on the official website ukc.gov.ua.
- Hotline 1545: Free calls during which a contact center operator helps you draft your request and enters it into the system.
- “1545” mobile app: Submit a request in just a few clicks from your smartphone (the app is available for download on the App Store and Google Play).
- Email: Send an email describing the issue, including your contact information and any attachments, to [email protected].
- In person or by mail to a government agency or local government body: a traditional paper letter or a visit, after which the responsible staff members will register the document in the ESOS system themselves.
Step-by-step guide for submitting a request:
- Identify the issue. Clearly state the essence of the problem, what exactly happened, and what solution you expect.
- Choose a communication channel. Determine the most convenient way for you to submit your request.
- Fill out the form. Provide your last name, first name, and patronymic; accurate contact information; a detailed description of the issue; and, if necessary, attach photos, screenshots, or copies of documents.
- Submit your request. Verify that the information you entered is correct, submit the request, and receive a registration notification.
- Wait for a response. An official response will be provided within the timeframe established by law (usually within 30 calendar days). You can check the status of your case remotely at any time during this period.
Contact Information:
- Hotline: 1545 (toll-free from all carriers)
- Email: [email protected]
- Web portal: ukc.gov.ua