In the first nine months of 2026, the call center of JSC “Donetskoblgaz” handled 57,619 phone calls from customers.
One of the most common questions concerns the recalculation of gas charges in cases where customers are temporarily not residing in their homes.
Due to hostilities, many residents of the Donetsk region have been forced to leave their homes. Therefore, the issue of gas charges in the absence of residents remains relevant.
Despite everything, contact center operators continue to work, receive inquiries, advise consumers, and provide explanations.
The main operating hours are Monday through Friday. During the meter reading period, the reception of inquiries is also organized with due consideration for calendar dates, including weekends.
Based on materials from Donetskoblgaz