Attention pensioners and recipients of insurance benefits who are temporarily residing abroad or in the temporarily occupied territories of Ukraine!
Be sure to complete in-person identification by December 31, 2026.
Due to the requirement to undergo the in-person identification procedure in 2026, the Pension Fund of Ukraine has sent corresponding notifications to the personal accounts of pension and insurance benefit recipients.
The following individuals must undergo in-person identification:
persons who temporarily resde outside Ukraine for at least 183 days during a calendar year or who have received temporary protection or refugee status abroad due to the armed aggression of the Russian Federation and have not applied for permanent residence abroad;
persons residing in the temporarily occupied territories of Ukraine, as defined by the relevant List of Territories Where Hostilities Are (Were) Taking Place or Which Are Temporarily Occupied by the Russian Federation.
To check notifications on the PFU web portal:
1. Go to the Pension Fund of Ukraine’s e-services web portal — https://portal.pfu.gov.ua/;
2. Log in and access your personal account;
3. In the menu on the left, select the “My Notifications” section;
4. Go to the “Individual Notifications” section and review the information you’ve received.
How to check notifications in the mobile app
In the “Pension Fund of Ukraine” mobile app, log in, open the “Notifications” tab, and view the latest notification you’ve received.
How to complete in-person identification:
remotely via the PFU web portal using Diya.Signature (“Diya ID”);
via video conference with a PFU employee;
in person at a PFU service center;
abroad—obtain a document from a Ukrainian diplomatic mission confirming that the person is alive and submit it to the PFU in the specified manner.
If you have already completed physical identification in 2026, you do not need to repeat the process by the end of the year.
What Happens If You Do Not Complete Identification
If mandatory in-person identification is not completed on time, payments may be suspended. Once identification is completed, payments will resume, including the amounts due for the period during which payments were not made.
Important! Check the notifications in your personal account and complete in-person identification by December 31, 2026, choosing the method that’s most convenient for you.