For people living in temporarily occupied territories, those who have left these areas, or are currently abroad, the Government has approved a new procedure for pension and insurance benefit payments (Resolution of the Cabinet of Ministers of Ukraine No. 299, dated February 11, 2025).
The main requirement is to complete physical identification by December 31 of each year.
You can do this conveniently via video conference.
How to submit an application:
🔹 Through the web portal of the Pension Fund of Ukraine → https://portal.pfu.gov.ua/.
🔸 Or by calling the Contact Center:
📞 0800 503 753
📞 (044) 281-08-70
📞 (044) 281-08-71
What happens next?
1️⃣ The Pension Fund of Ukraine (PFU) will schedule the date and time of your video conference;
2️⃣ You will connect through your chosen application (Google Meet, Skype, Zoom, Viber, etc.);
3️⃣ After verification, you will receive the result in your personal account on the portal or by email.
ℹ️ Important: To continue receiving payments, you must inform the Pension Fund of Ukraine that you are not receiving a pension from Russian Federation authorities.
🖇 More information on physical identification for internally displaced persons: https://t1p.de/wh6u8.
🖇 How to submit an online notification about not receiving a pension from the Russian Federation — watch the video tutorial: https://t1p.de/znqjz.
🖇 Learn more about submitting an application for video identification here: https://t1p.de/s9wc2.